FAQ

Frequently Asked Questions

Can I order custom products?

Yes you can! Almost all of our products have customizable options that go beyond what we offer online. From custom colors, thickness, bevels, backers, sizes and more, West General Acoustics is proud to be your source for custom specialty acoustic products. We represent over a dozen of the top acoustical manufacturers in the United States and so if you have something special in mind, do not hesitate to give us a call and let us help you craft your ultimate acoustic solution.

Do you ship outside of the United States?

Yes we do! However in order to ship outside of the continental United States, we need to perform a custom freight quote to based on your location. We do not charge handling! Please give us a call at 408-255-8644 for more information about shipping outside of the continental United States, or email us at wgl@westgeneral.com.

Do you accept purchase orders?

Please feel free to send us a PO and we will process it immediately. Purchase Orders will be subject to credit approval. Just send your purchase order or RFQ to wgl@westgeneral.com for priority attention. Please advise your desired shipping method and account number.

When will I receive my order?

Products usually ship in 2-4 weeks and may take up to a week in transit to arrive (for shipments within the continental United States). Please contact us for a more exact lead time and ship date.

Do you offer bulk discounts?

We are proud to offer bulk discounts on orders of 10+ boxes of many of our foam products. Please contact us for more information and a custom quote for your order.

What is your return policy?

We accept returns for all unopened materials; however you will be charged a 30% restocking fee and return freight. Custom products are NOT subject to returns. Please notate any damages on the bill of lading with the ship.

What is "NRC?"

NRC stands for noise reduction coefficient and is a measure of absorptive quality. Materials with an NRC rating function to reduce echo and reverberation in a space.

What is "STC?"

STC stands for sound transmission class which is a rating of how well a material attenuates sound that pass through it. Materials with STC ratings function to reduce the transmission of noise and are useful in keeping sound in, or out, of a space.

Do SONEX panels come with a warranty?

Yes. See the manufacturer's warranty document here.